Here is the list of functions extensively carried out by the Railway Commercial Department.
- To issue reserved and unreserved tickets to passengers.
- Booking, loading / unloading and delivery of Goods traffic.
- Booking, loading / unloading and delivery of parcel and passenger luggage.
- Booking, loading / unloading and delivery of livestock.
- Checking of tickets at stations and in trains. Collection of Charges from without ticket and irregular Travellers. Charging of un-booked luggage.
- Accountal of cash received from above mentioned activities and remittance to Chief Cashier through Station Master / Cash clerk.
- Preparation and submission of Balance sheet at the end of the month and other statements time to time to the Accounts Office.
- To provide facility of enquiry regarding reservation and running of trains.
- Disposal of claims and taking measures to prevent claims.
- Maintain public relations.
- Disposal of public complaints.
- To provide catering service and other passenger amenities and up-gradation of provided amenities.
- Commercial publicity – Publicity of services / amenities provided by Railways and earn through advertisements.
- Marketing and Sales.
- Traffic Survey.
- To co-ordinate with other modes of transport.
- To provide catering service, alternate transport services to passengers and payment of ex-gratia at accidental site.
- To conduct meeting with members of railway users consultative committees at Station, Divisional, Zonal and at the Railway Board level.
- Opening of halt station, City Booking Office, City Booking Agencies, out agencies and Sidings. Appointment of contractors for sale of tickets at halt station.
- Disposal of station outstanding.
