CITIZEN CHARTER OF PASSENGER SERVICES PREAMBLE: The charter is a commitment of the Indian Railway administration to: i. Provide safe and dependable train services. ii. Set notified standards for various services. iii. Provide courteous and efficient counter services. iv. Ensure…

Courtesy of Railway Employees The meaning of courtesy is humble, manners and helpful behaviour. Courtesy is the relationship between good people courtesy is inherent in a human being since childhood otherwise due to his bad behaviour he will destroy his…

Customer Care and Customer Satisfaction Passengers, consigners and consignee are the customers of railway as they provide revenue to railway. They expect for easy availability of ticket, confirm reservation, concession in fares and refunds as well as catering, passenger amenities…

Functions of Commercial Department at Accident site Preparation of list particulars of injured passenger. Searching of the doctor in the train. To arrange First Aid for injured passengers. Sending injured passengers to the Safe place. To arrange to send the…

Public Relations Indian Railway is a commercial organization. It is essential for every organization to maintain relations with public. Public Relation involves maintaining good relations with public, to put forth the problems of public in front of administration, and to…

Public Complaints Definitions When there is any deficiency in services / amenities provided or any inconvenience passenger, then complaint is lodged. It means Complaint is an allegation against Railway administration. General Causes for Complaints Theft of passenger luggage in train.…

Here is the list of functions extensively carried out by the Railway Commercial Department. To issue reserved and unreserved tickets to passengers. Booking, loading / unloading and delivery of Goods traffic. Booking, loading / unloading and delivery of parcel and…