CITIZEN CHARTER OF PASSENGER SERVICES
PREAMBLE: The charter is a commitment of the Indian Railway administration to:
- i. Provide safe and dependable train services.
- ii. Set notified standards for various services.
- iii. Provide courteous and efficient counter services.
- iv. Ensure adequate passenger amenities in trains and at railway stations.
- v. Set up responsive and effective grievance redressal machinery at various levels for time bound reduction of complaints and grievances as far as possible.
PASSENGER SERVICES IN CITIZEN CHARTER
- Reservation.
- Booking.
- Action on Lost, Torne and Mutilated Tickets.
- Concessions.
- Special Trains/ Coaches.
- Enquiry and Information.
- Catering
- Cleanliness.
- Passenger Amenities.
- Public Grievances Redressal ,
- Action against Theft of Luggage.
- Co-Operation from Passenger.
